Virlar Automotive Group LTD

I went to buy my bumper had painted. That ask for a curtain amount which I paid for. When the part arrived I ask if they can install it, “they said yes” I was charged for that as-well. When I picked up my vehicle they told me that they had to charge a little bit more. I asked why they said come to the store will discuss it here. Very bad customer service. Will no longer buy from here. And to top it off the guy that answers the phone very rude no customer service whatsoever. If I can give zero stars I would, but I had to put at least one they don’t deserve any.

DO NOT RECCOMEND AT ALL!! I went to go get my windshield replaced and they broke my windshield wipers. My wipers worked before I went to go get it fixed. A week later it was raining and my winsheild wipers werent working anymore. I called 2 …

Worst service ever. I dropped my truck off at 12pm. Came back at 8pm to check if my truck was ready. Still hadn't even been worked on. Didn't talk to anyone e till 8:30pm. So I waited 30 mins to talk to someone. Got a call back at 9:26pm to let me know my truck was ready. I live by lbj high school so It took me a minute to get here. Then when I get here they are closed. Rude family. Terrible service.

This place is incredibly Rude, unfortunately the only place in Laredo. I’d rather travel to a surrounding city than to ever do business with them again. The workers are rude, the mangers are rude. They are no help, and they raise prices as they please. Laredo needs Better. They don’t even deserve 1 star.

My fault for not reading the reviews, never again will I do business with this place. Long story short, I took my son's truck for paint, hood and roof only. Took it in on a tues and was told it be ready by Friday, Saturday the most. It's been 10 days and not ready yet. Each time we call, we get the same answer, "it'll be ready tomorrow." Twice I've asked for pictures to see if they even started on it. I haven't received anything. The rude lady on the phone told me , I should've read the sign that says we are short handed in staff. I told her you shouldn't have told me an end date and keep telling me it'll be ready tomorrow. 10 days and counting, stay away from this place. Update, we are having to call police to get our car back. At this point, I don't care the condition it is in, I just want it back. They would not release it to me. Second update, it took two officers and 3 hours to get my truck back. Lie after lie is what I kept getting. Long story short, it took them 11 days to just sand the hood and roof. Absolutely the worst experience. Be warned everybody. Can I edit my review to a minus 5?

This place is full of jokes. They don’t return your money. and they sell you busted up wrong radiators 🤦‍♂️ …

i had a very disappointing expereince with this shop. Unfortunately, the part I purchased did not fit my vehicle, despite being told it would. When I attempted to return the item, I was informed that refunds were not allowed, even through the part was incorrectly recommended. Additionally, I found the customer service to be unprofessional and unhelpful. I hope this business takes this feedback seriously and works on improving it's customer service practices, especially in supporting vulnerable customers such as the elderly. I would not recommend this shop based on my experience. DO BETTER !

Great prices , always helpful . I’ve dealt with them 4 different occasions this last time was in 2023 had my windshield replaced , recently my rear view mirror fell off my F250 2018 and they’re replacing the whole windshield great service . Thank you Virlar

Prices are the only thing reasonable there. Service is bad, if you have time to spare order it off amazon or ebay to be honest. Idk if ut was because i gave them lip i got a broken and scratched grille, at this point didnt want to deal with them and just left.

The lady that was help me, was no help. She was so rude! I was yelled at, and I felt so offended. Overwhelmed with her wanting me to tell her what parts I needed. I don’t know! If I knew I would have told her. Instead she told me for me to leave. And no one inside came out to help me. I have never been mistreated like that before.