Rastro 74 Used Truck Parts

Very bad attitude and hung up on me before even answering questions.

I’ve never been to a Rastro and called asking how it works to get a part for my truck model. The man instantly was annoyed and rude. Turns out the price was the same as ordering brand new online with 2 day shipping…not worth dealing with used parts and rude customer service.

Extremely rude when you just want to ask questions, he doesn't even let you finish when he is already hanging up the phone

So I called for a part and was told 250, then I went in and got up charged. Ignored that and just paid it. Was told 30 min to wait for the part to be removed. No big deal. Waited. 90 minutes after still not done. After it was done I asked …

So I was here yesterday, came back today. Wrong part was given to me. Had to wait 2.5 hours for them to change it. When I asked for a refund “Frankie” which says he is the owner said he has to charge me 25%. Horrible customer service. On top of that no one has a mask on so if you’d like to catch COVID. Do come here

No manners when on the phone. Just hung up and didn’t even try to help me

Called ahead to make sure that my part was available and was told there were several to choose from. I arrived and looked everywhere in the yard and there were none. There is obviously issues with inventory at this location and customers should not be robbed of their time. If you don't have a part simply state the facts. Don't have customers roam your yard chasing ghosts.

I purchased a used transmission (w/a six month warranty). Within 24 hours I tried to return, because I made an error in selecting the transmission I left with. These GUYS wanted to charge me a 25% RE-STOCKING FEE, for a transmission they …

Need to learn a bit of customer service actually a lot. Prices aren’t so cheap to just put up with rude people. Wouldn’t recommend them even knowing the owners.