Oakos Automotive

I’ve been a customer of Oakos for a few years now. When rebuilding my EJ, I chose Oakos to buy parts from because they are local and I’d had good experiences doing business with them. That all changed when I ordered the wrong cam bolts and went back to Oakos to ask for an “exchange” for the correct cam bolts. I wasn’t asking for a refund, I was asking for an exchange on a part that they had in stock, and I would pay the difference in cost, which was about $5. The cam bolts were never installed, they were still in the package when I noticed that they were the wrong bolts. I was told that my order was outside of the 30 day return window and they would not do the exchange, their remedy was I could just buy the correct set of cam bolts. This makes zero sense from a customer care point of view. I’ve spent a couple thousand dollars with you, and you won’t do an “exchange” on a $50 part? So, it’s fine when I’m spending money but when I need you to do a simple exchange, Oakos can’t help? Not only did they refuse to help, but they gave me an email to the sales department to see if they could work something out, they never even responded to my email, complete silence. That tells me all I need to know about what Oakos thinks about me as a customer. I just wanted to share my experience with others so you won’t be surprised when it’s you. I’ve already purchased the cam bolts from another Subaru parts supplier, there’s plenty to choose from in this market space. I won’t be doing any more business with Oakos. It’s a shame, but it’s the way it is. UPDATE: After repeated attempts to contact me from Oakos, I finally responded and spoke with Michele in sales. After she listened to my experience with my part exchange, she assured me that Oakos does not treat their customers that way and apologized for the hassle. I had already bought the cam-bolts from another supplier, so, she gave me an in-store credit for the amount of the cam-bolts. She did all she could to make it right with me, and I appreciated that. She also gave me her direct number if there is ever any issues going forward. Oakos should recognize that Michele adds great value to their company because she saved them a customer. I will do business with Oakos because of her efforts. I hope that internally, Oakos gets everyone on the same page.

Excellent customer service. Well packaged and no damage whatsoever on wheels arrived. Literally received them on a Monday and order them on a Friday. Up to 24 hours of delivery not considering the weekends. Great company

I purchased a stage 2 ECU/TCU tune for my 2020 Audi A8 (D5 V8). The process was simple, cost-effective and quick. I bought the tunes, received the cable, downloaded the files and that was it. Now my car makes almost 800hp and is a blast …

I went to oakos automotive they did a great job on my outback (I got it stiff and hard) rear sway bar and linkage. Made a big difference in how it handles and feels. Great crew Great service so glad to have meant you all there. So if you need to get it hard and stiff go to Oakos Sterling heights michigan -Daniel

Oakos Automotive is legit one of the best places out there. They don’t try to sell you stuff you don’t need, and they actually take the time to explain why some parts are better for your car than others. I’m working on a build, and they spent a ton of time helping me figure everything out. It’s clear they know their stuff and actually care. What really stands out is how easy they are to work with. They’re super friendly, always pick up the phone, and keep you in the loop about your order. Unlike a lot of places that seem to lie about what’s in stock, Oakos is straight up. They give you real timelines and set realistic expectations, which is in my humble opinion, important. The whole team was awesome, everyone there deserves a shoutout. If you’re looking for a place that’s honest, helpful, and actually cares about your build, hit up Oakos. I’ll definitely be back for more parts. Highly recommend!

These guys are awesome. Ill definitely be heading back. The knowledgeable staff are super helpful. They more than just sales people. They car people. They know what you going through cause they going through it too.

Top tier service from a top notch team I go here religiously for my oil change kits. The staff is always on top of …

My experience with Oakos Automotive was truly exceptional, thanks to the outstanding customer service provided by Nolan. I was in need of new wheels and tires for my vehicle, and Nolan went above and beyond to ensure that I received the best possible products and service. From the moment I reached out to Oakos Automotive, Nolan was professional, knowledgeable, and attentive to my needs. He took the time to understand my requirements and preferences, and provided me with a range of options that suited my budget and driving needs. What really set Nolan apart was his dedication to ensuring that I received my order in a timely manner. He went the extra mile by contacting a local dealer to inquire about inventory availability, ensuring that my wheels and tires would arrive promptly. And they did I received my wheels in less than a a week, 2 different shipments but that was not an issue at all. They sent FedEx and it was a great experience with them also...Additionally, he ordered the necessary TPMS sensors and wheel caps, demonstrating his attention to detail and commitment to providing a complete solution. Throughout the entire process, Nolan was polite, informative, and incredibly knowledgeable about the products he was selling. He patiently answered all of my questions and provided valuable insights, ensuring that I made an informed decision. I cannot say enough about the exceptional service I received from Nolan and the team at Oakos Automotive. Their commitment to customer satisfaction, coupled with their expertise in the automotive industry, makes them a top choice for anyone in need of tires, wheels, or automotive products. I highly recommend Oakos Automotive and Nolan's services to anyone seeking a seamless and outstanding shopping experience." Kind Regards Robert Mccabe

Got a good deal from the boxing day, and Michele Keeney made it sure that i get my order even if its out of stock already. Great customer service.

Awesome company to deal with, I ordered a header that was on back order for the 2 and 1/2 months I waited they kept up up to date on what was going on. They were always friendly and offered to set me up with a different header to speed …