Liberty Auto Salvage

I stopped by today to take a look at a car to see if it had the parts I need. I called the day before an talked to the big blonde lady and she said she didnt know if it had it or not. So I told her I would come today to check. They decided to close early and I had 10 mins before they closed and she was out side smoking a cigarette and told me that im not staying over so you can go look. It wouldnt take me but 3 mins to see if the car has the part I need or not.

Bad experience. They ended up costing me triple the time and money. It started off promising, but now I'm quite upset. Thad, you're the worst. I purchased an engine in August. It took a couple of days to get out there. It arrived at the shop and it took about a week for them to schedule the installation. They installed the engine to find out that it was a bad engine. They sent out a second engine - took about a week for them to get a different engine out there. Took about another week for the shop to begin the installation on the second engine. Just to find out that the second engine is worse than the first one. So we do this whole process one more time - a third time. Engine number three is progressively worse than the first two engines combined. I asked for a refund. Thad did not respond. The following week, I texted him again to inform him that the shop said the dead engine is ready for pickup, in which he responded but without making any comment about the refund. This morning, more then a week later, I texted him again, then decided I would call him - call failed (blocked?). So I called the phone number listed on their Google Business profile - call failed (getting frustrated). I click on the website button and call yet a different number listed in the top right corner of their homepage - call failed. We call the same number from my wife's phone - works just fine. You blocked me because I asked for a refund because you sent me THREE (3) dead engines?! Fantastic customer service. What was supposed to be maybe 2 weeks in the autoshop has now been over 2 months becuase of this headache. I want my $3,100 refund. To make things even more irratating - when you call the number on their webpage, it goes to an automated phone tree system. When you finally get connected with someone, you can't even get through your first sentence before he says "hold on, I'm going to transfer you to [name] and they'll take care of you." Sitting on hold again for a while. Someone else answers the phone. I tell her the problem (I've been waiting for my refund to be processed for 2+ weeks), she says "ok im putting you on hold for a minute" - terrible scratchy sounding hold music - finally she reconnects to the call and I give her the needed information. She finds it and says "Ok, I'm going to transfer you to [name] because I see the credit and [name] will be able to take care of you. But if she doesn't answer, leave her a message and she will call you back". The call gets transfered, sure enough no one answers and it goes to voicemail. I left a voicemail. Let's see how long it takes before/if someone calls me back. Either way, this whole experience was absouletly terrible. I'm guessing they don't test "their" engines before selling them but rather find an engine from someone else and ship it without any actual knowledge whether or not it's a functioning engine. Poor business practice. Now I can't even get my money back - or least I've been waiting longer than I should have been. Bad pricing for bad products conducted with bad business practices surrounded by bad customer service. With strong conviction - I discourage you from giving them your time and money. I do NOT recommend. I don't typically do Google reviews until the entire experience is accomplished. I'm doing this one a little early. A text from Thad Pemberton on Audust 14, 2025 - "My boss love positive Google reviews and so do I!!!", well, that sucks, because you're not getting one. If you want a positive review, than you need to EARN it!!! You are the worst. A sleezy salesman who does not care about the customer, product, or business ethics, or how your actions affect the time and finances of others. You only care about getting your commission from the sale. Well I sure hope you're required to give back your commission. I truley hope you either 1) improve at your job and start actually giving a damn, or 2) your boss fires you, because again - you're the worst. Quote 9152339/0

Very frustrating experience! I tried using their website to look up a part we needed for my son’s car, and after hitting the search button, the website would give an error message every time. So, then, I called them only to be on hold for 23 minutes before being hung up on. So, I called back and was on hold another 12 minutes before being disconnected again. So, I called one last time (still never able to talk to an actual human) and was once again on hold for another 10 minutes before I decided my time was worth more, and I hung up.

If I could put negative stars I would. I purchased a motor from here with a warranty for my work car. I ended up spending $3,000 with parts, labor and WARRANTY. I drove my car for three days and the motor I purchased from liberty blew up coming home from work. I was frustrated at first but that’s why you buy the warranty…. Wrong they didn’t honor the warranty at all said there was no coolant in my car and that’s why the motor blew. I definitely had coolant in my car and no lights on my dash at the time of the motor blowing up. The customer service was absolutely terrible, they never wanted to help. Now here I am $3,000 down the drain and no work car. This place is an absolute scam. I would not recommend anyone buying a part here.

I called about selling my salvaged car. The salesman, Jonathan Clark, was upfront letting me know that they are not in the market for my type of vehicle at the moment. However, we was willing to spend a few extra minutes giving me …

Working with Ashley was a outstanding experience. I contacted her on Marketplace on a 73 cougar. She responded immediately. I was able to get a price and she took the time to get a video to me. We briefly discussed a cash price but due to my work schedule and the business being closed on Saturday I had to wait a week to get there. Because of the delay I had to pay $400 bucks more than we discussed due to more interest in the car. Ashley made sure I had the title in hand when I left and the staff helped load the car into my enclosed trailer with no issues. Thanks to Ashley for all the help.

Had a great experience with Liberty Auto and with their sales team, notably Ashlee who is very professional and has great customer service, she went over and beyond to meet all my automotive wants and needs. I definitely will be returning …

I spoke with the same salesman over the phone about a door for a truck three different times. I explained to him how I was coming from 1.5 hours away to get the door, and that I’d be there first thing Friday morning. He said he would put in the order and have the door ready for me when I got there. When we arrived a little under an hour after they opened, we walked around the empty lobby looking for a worker. For a minute, I thought we were in the wrong building because there was no way to alert someone you were there. We noticed someone in one of the back offices so I knocked on the glass a few times and he didn’t hear us. Luckily, as I was standing there knocking on the glass, one of the guys outside in the lot saw me. I think he was another salesman. I have him my name and phone number that was on my order so he could find out here it was. He then explained that they didn’t have the door that I spoke on the phone about THREE DIFFERENT TIMES. The guy who was helping me was not the same guy who placed my order. The guy helping me was doing his best to help, and I do appreciate his help, but that is the only spec of this encounter that was appreciated. The explanation for the missing door was basically that the door or maybe entire truck vanished of the lot... all they said was the guy in the lot couldn’t find it. To make matters worse, they told me that my salesman was alerted about the situation before 3pm the previous day. He had 2.5 hours of the business day he was supposed to call me and save me the drive, but m didn’t. He had my name and number! They pulled up some other available doors, that were both damaged and the wrong color. The guy did feel bad and offered to knock $50 off those compared to what I was going to pay for the less damaged, correct color door. When he also mentioned that it would probably be cheaper than the original door before he offered the $50 off. So I honestly don’t know if it would have only been $200 from the start. So because we were in such a pinch, I was willing to take the door, and find somewhere to paint it. But they told me I’d have to wait in Evansville for 4+ hours for the door. I understand that there is an order to business. But I do not understand why if MY ORDER WAS SUPPOSED TO BE READY when I arrived, why they could not make me being willing to buy a crappier door wasn’t made a priority. There were many guys walking around the lot, I do not understand why someone couldn’t go pull the door in under 4 hours.

The guy I talked to when I called (Witty) was nice. I arrived there and he wasn’t there. Dark haired guy was nice, the one that pulled a part for me. The man at the counter wasn’t nice at all, he was sarcastic and quit talking to me after I …

Ashley was super helpful in helping us buy a vw beetle for my daughter today. They were so short handed in employees,and they were super busy. She was great and we had several people trying to help us. When they found out that my daughter just got her permit. And this was her first car. They made my daughter feel like she was so special on her special day. Thank you so much Ashley!!!