Keystone Automotive - Austin

Answer the phone. I've been calling for 3 days for just a copy of an invoice. Then they reply to the review saying to call to resolve it. And to everyone's shock I can't get an invoice because nobody answers the phone. Imagine having the job of replying to the reviews with a copy and paste response knowing full well there's nothing they're doing to help. Good job 👏

I drove down to New Braunfels and paid for my part on Wednesday, December 11. It cost $155.16. It was a replacement driver’s seat for my 2003 Honda Accord. I was told “we can ship it to Kyle in two business days, or to Austin in three.” So …

Talked to two different managers. Was sold an engine and the pics showed the full engine but only got the block. I was sent a disclaimer that shows they may or may not come with all parts but when the pic shows complete engine that what I …

Inefficient system for payment, terrible customer service, awful communication……. Ordered a part from another LKQ had it shipped here, was sent an invoice via email requesting payment, paid it boom good to go or you would think. Get here they can’t see if I paid in their system, I show 4 different confirmations that I paid Email, Bank App, PayPal app, and PayPal app confirmation and they say they can’t let it go as it does not show it is paid. We are talking about a $37 part and their lack of understanding and customer service during this process was awful, I got some chick with hickeys as a customer service rep looking extremely trashy, the accounting team was rude as hell, and nobody knew anything now keep in mind I was called on this day from LKQ confirming my part arrived and that it was paid for sat here for 40 minutes. If you offer a way for your customers to pay the oh should ensure that it is a working system and if it isn’t don’t offer it.

I had been frustrated called about 10 different local parts places in Austin locally desperately looking for my car mirror no one had it. I was about to get one shipped out of state for double price! I redirected to a local auto store since …

I am a walk in customer and I had a very bad experience that started when trying to order my part. It was supoosed to there the next day at 8:00 am but it "missed" the truck and will be delivered the next day amd I will receive a phone call. The part finally arrived 2 days later and picking it was even worse. 50 mins later I found out that they pulled the part and lost it. Turns out a driver took it and luckily brought it back before they closed. Luckily, we deal with them out of necesity.

They need more people if you're there with a couple you get through quickly but if you're there with a lot of people you'll be there a bit

OMG! These folks really know their stuff! That Tracy lady got me a fantastic deal on my dad's truck parts and had me rolling on the floor to boot! You NEVER get that level of customer service anymore these days! Love LKQ. Love the service. Love Tracy!!

Great people and very good quality parts.I have been a customer for a long time and I am going to be one for life.

I gave them 5 stars before but I don't know what is happening with their old stuff I was making the order and pay by phone, so when I come I just pick up my parts and leave. …