JT Used Auto Parts

If you want to get ripped off, then do business with them. I paid $1400 plus shipping for an engine that was bad. They claim us a 30 day warranty but it’s actually not. They deliver the engine 4 days after I purchased it, although they said it would’ve been delivered the same day. They would not include the 4 days delay within the so-called 30 day warranty. I don’t understand what kind of company will sell you a bad engine and then not warranty it. The owner was never accessible, and the managers hides behind what the owner says like robots. I’ve been an automotive industry for years and I’ve never dealt with a company that is this dishonest. Now I’m stuck with a vehicle with a blown engine and also another engine sitting next to it that’s bad as well, thanks to JT Used Auto parts. Please, don’t waste your time or money with them.

I can’t speak about the actual part, but I can speak about the customer service — and it’s subpar. A transmission was purchased, but due to a change in circumstances, we no longer wanted it and requested a refund. The owner stated they could process the refund only to the original payment method, which was neither noted on the invoice nor explained to us at purchase. Unfortunately, that payment method is no longer active, and the owner refuses to issue the refund to any other account, even one with the exact same first and last name. As someone who works in customer service, I find it extremely disappointing that they can’t accommodate a reasonable request to return the funds to another account. On top of that, the owner’s tone was rude and degrading. Hopefully, their parts are better than their customer service.

John hooked me up with partial taurus nose clip on Wednesday, I hope he's willing to send me the steering airbag wiring that we forgot that day. I'll provide a FedEx label if it helps john. Thanks again

I bought a engine for my 2014 Chevy Malibu from them and it was very good great customer service

Great communication. I needed a part I saw on marketplace. Erick got right back to me answered my questions and sent more picture as requested. Very professional would not hesitate to call if I need something again.

This guy's is great.,I need a part for my cr v Honda, I only pay then $20.00. Good part and price. Goo and get the grate experience on your part ,

Best place to find parts good costumer service

I called looking for a part I spoke with Hector over the phone he helped me told me come in he got me I came in he greeted me because he knew I was coming he got the part for me while waiting a little he and I spoke a bit love his customer service THANKS HECTOR!!!

Atrocious customer service, if there was any at all. I tried calling them multiple times, no answered until AFTER the warranty expired. They’ll play you good, be on the lookout

Businesses on autopilot no return calls no return messages nothing.. don’t waste your time