Fenix Parts Detroit (Previously Fox Auto Parts)

This is a joke of a company!! As they say be ready for great customer service I laughed hard! This is by far the worst experience I’ve ever dealt with in customer service as consumer. I bought a front clip for $770 on 5/28/25. Was told it would be in Belleville next day. Had someone gonna grab it to save me trip, I live in St Clair Shores area, but was told it didn’t get there. Then could not get ahold of anyone on phone. Then went to get and was not as advertised, missing grill, way more scratches than picture and wiring was all cut to crap. So I refused the part and was told my refund would be credited by following day. Here it’s 6/13 and still no refund!! Tried calling past 5 days and get the run around and they sending emails and still nothing. I would NEVER DO BUSINESS WITH THIS COMPANY AGAIN EVEN IF PART WAS FREE!! Amazing that they’re still in business.

I previously purchased an engine from here for my 2012 Cadillac Escalade. I put it in myself about 3 and a half months ago and my car has been running like new ever since. When I say new I mean it feels like a brand new vehicle, lol. These …

Edit to add: staff at location were able to fix the issue and were very kind and apologetic for the mix up. Bought a right and left sided turbo for my Ford explorer, got two right sided turbos. Called to exchange, told my part would be in Monday, I go pick it up Tuesday (I live over an hr away), they can't find my part. Only thing available is still attached to a car. Told they would call me when it was ready, took 2 days. I drive back, do the exchange, drop off the part. Mechanic txts me, they gave me ANOTHER right sided turbo. Been on the phone off and on today, they still haven't found my part. Very frustrating that have to do another 3hr round trip for this thing.

Didn't know much about this company cause I was hoping to deal with Fox U Pull, but decided to give it a shot. LB was great, and I have no reservations about my engine purchase. Obviously paid more than was expecting if I'd pulled it …

Great looking scrap yard, my SIL works there so i frequent it daily.

We just received a truck bed and it is beyond gorgeous!! Joey Fox takes very good care of us and we will be back for more!

Called Wednesday for a grille. Ian said it’d be ready Friday if I paid upfront—so I did and also had to text a picture of my ID. Thursday, they told me the part was aftermarket. I said fine, even though I was paying $50 more than new online aftermarket parts. Asked if it changed the price—he said no. Friday, I asked if it was ready. Nope—now Monday. So I ordered it cheaper online and asked for a refund. Now I’m told 3–5 business days to get my money back. I’m a woman with no mechanical experience, and I removed the old grille in 10 minutes. They had two full days and couldn’t do the same. I was told they’re “understaffed.” That’s not my problem—it’s bad service. When I called Friday at 11am, they still had plenty of time to deliver before the end of the day, but chose to tell me to wait until Monday. You forced upfront payment for a part you couldn’t deliver in time. Then delayed the refund. That’s unacceptable and a slap in the face to customers who trusted you only to have their time completely disrespected. I deal with refunds daily—yours is the slowest I’ve ever seen. I won’t be back, and I won’t recommend you.

The doors that I ordered were listed as damage free, drove for about 3 hours round-trip, driver's door had at least 3 hours of damage on it and the passenger door had significant rust in the bottom lip. The worker stated they were insurance …

Awful service, they tell you parts will be delivered locally at a specific date and end up not being delivered, called in multiple times its been 3 days since my part was supposed to be sent out. Just get parts from LKQ these guys dont care about customer service

The online visual inventory makes it easier to search for parts needs. I just don't understand why a core charge is added for used bumper and fender.