Walnut Hill Wrecker

One of my ball joints snapped and Gerado took his time loading my truck onto his flatbed. He didn't rush or get angry at the cars waiting on him to do what he does. He was very professional and courteous considering it was 4 am. Thank you for getting my truck and myself safely to the repair shop! Much appreciated and recommended!

They picked up the call the swiftly, got me a quote right away and had a truck out to me within an hour like they promised. The driver was very friendly. Would recommend.

Had to call them a couple of times the first two people that I talked to over the phone were quite helpful and nice. The third guy was a complete jerk and he increased the rate I was originally quoted for a tow by 50 bucks for no reason. When I got to the impound lot, the first lady that was there was super nice and helpful but they had a shift change and the second lady was pretty rude. It’s like I was bothering her by being there. She said I needed to have a tow truck physically present before she could release the car which I completely understand. However, I was trying to get everything squared away prior to the tow trucks arrival. She was about to take my money, but I asked her how they were gonna bring the car out of the lot and she said she was gonna move it with a forklift. Had I not asked her that question, they would’ve moved my car with a forklift causing more damage and she wasn’t about to give me a heads up or anything but she was definitely ready to take my $350. The tow truck driver that ended up getting my car was also really nice and even dropped me off where I needed to go. Some people that work for this company are fantastic but other people have no business working with the public. I felt like if I didn’t watch the information and verify for myself then I would’ve been scammed.

In October of 2023 I was in an accident and my truck was towed to their yard where my truck ended up being damaged at the tow yard with their equipment . Got the phone number to the supervisor Bill after a couple back on forth texts because …

My driver showed up very quickly, he was friendly, and even dropped me off at a medical center to be checked out after my car accident. Would definitely recommend.

My car broke and one of the wheels was not longer attached all the way, Gerry was very careful to get the no longer rolling car on the flatbed truck. I'm very pleased with his service! Thank you!

Update 09/20/2023: I called them on Monday. They transferred me to the claims guy but I got a voicemail so I left a message with my phone number. They have yet to call me back.. My car turned off on me and was left stranded Wed evening around 5pm on 09/13.. I called Walnut Hill Wrecker around 5:25 and they said they would be dispatching someone soon. I didn’t get picked up until 9:42pm.. I’m willing to forgive that but what I am upset about is that the tow truck driver ended up attaching his chains to my rack and pinion of my car which are now bent. I can’t even move my car in neutral. I didn’t even notice until my mechanic pointed it out when he got underneath my car. I tried to send an email to attach photos and videos but the email address on the website doesn’t work. I then called their number but the claims guy isn’t available until Monday at 9am. Posting this on here now in case they try to come back and say I didn’t post this in a timely manner. These photos show where the tow truck driver had his chains so now on top of my original car trouble, I now have to replace this. Please help

I just had walnut hill wrecker service tow me from Dallas to Terrell to Chevrolet dealership. George was wrecker driver very professional and nice guy. Wrecker was a smooth ride. I couldn't grip over being a few minutes longer wait as well we all know Dallas traffic. I highly recommend this towing company based on George professional attitude.

This tow service was dispatched by the police to pick up my vehicle from an accident. The contact information provided by the driver was a dead end. I had to make a special trip to the yard which is not the same address as the tow service. Terrible experience. Look them up… they have like six phone numbers and all go to no where.

He is a Master, this gentleman is near perfection, he helped us with our car with out damaging the front bumper, he is a 10 over this 5 stars. Thanks DEVEON, you are the best.