Tom's Parts & Salvage

If I could rate it 0 stars I would. The man at the front desk is very unprofessional and RUDE. I paid for a car part a day in advance because I was told my part would be ready for pick up the next day. When I called the following morning I was informed that it was not ready to be picked up yet and wont be available to be picked up until the next day. I NEVER raised my voice or said anything out the way to him. I just asked to speak to a manager or supervisor, that’s when he told me to just come back and get my money, then hung up in my face.

Quoted me one price over the phone then I came in a few days later and the price had risen $100. The initial man I spoke to at the counter had pretty good customer service but an obnoxious man came out of the back with a smug “take it or …

Called about a used part , but didn't have it and I asked the price of the new one , he was 70 dollars cheaper than all the high-end auto part stores , will definitely be seeing them for all my part needs . Thank you

Tommy cannot be trusted. Horrible attitude and customer service. Responding to owner: …

Excellent customer service and we were very surprised how inexpensive our new wheel was. Only 100.00. 5 years ago we were quoted 500.00 from various sources so thanks Paul and Tom. Chris @ Residential Air LLC

Got my part, ready to install.

I have bought multiple parts here from headlights to fenders. Much cheaper prices than Autozone and comparable to online without having to do the shopping myself. …

They were the only ones who could get a part I needed in the time I needed. I will be using them again.

I contacted Tommy 9/5/18 about a engine that they had. He told me that I can come take a look the next morning. I callled him the next morning to confirm the engine is ready for me to come look at. He told me it was ready. When we got there he directed me to the vehicle saying to take a look at it and he’ll be out shortly to crank it up. He came out 5 minutes later and told me the engine is sold and no longer available... I traveled 45 miles to get to the shop. This was a complete waste of time. I don’t understand how did someone purchase the engine from under me when I was the only customer at the shop? 5 minutes prior the engine was still available. Apparently if you’re in their yard looking at a part and someone calls they will sell it to someone else over the phone. I would not recommend this place to any friends of family. Complete waste of time. Stay away. Response to Owner: Everything I said before I completely true but he did tell me over the phone to look elsewhere but not because it might not be available when I made my decision. He said that after I asked for the VIN number of the vehicle to run a carfax on it. Instantly his attitude changed and began telling me how carfax won’t tell me anything or help in any way. He said “If you’re really that concern about it, maybe you should look elsewhere.” We ended our call with him knowing I was coming to look at it anyways(because I was going to Carfax it when I arrive) I’m am completely ok with first come first serve. If the engine was no longer available when we arrived. Why would Tommy tell us where to look and tell us to go look it over and he’ll crank it up shortly? Did he somehow forget he sold the engine when we walked in? I believe that would have been the first thing he said when we walked in, if that was the case. What happened in that 5 minutes when we walked in to him coming out to us?

Now these guys know how to treat a customer they're old school they greeted me at the door we shared a good conversation and they sold me a part that's simply good business