Old Dominion Auto Salvage

Corey is very rude.he hangs up on everybody and refuses to help you. He acts like he owns the company. This is not fair to us paying customers. He needs to fired

I've Dealt with these guys on several occasions and its always been a good experience. Good people, trustworthy, got a good deal on this hard to find tacoma rear axle assembly!

We had an outstanding experience with Rashad from this company. His exceptional customer service made the entire process smooth, stress-free, and enjoyable. The delivery was prompt, and all the parts fit perfectly. I highly recommend this company! I ordered multiple items prices where reasonable.

Don't waste your time folks, plenty of other reviews mention phone issues and them not calling back and ultimately wasting your time. Joke of a business. Called in to get some info, patiently waited. Someone answered and asked to place me on hold. I acknowledged. Waited a few mins then heard a new sound and then ringing. They transferred me to an entirely different region(Richmond)office. Spoke to that gentleman and he said he would transfer me back to old dominion. Waited while it rang and rang and then got an answering system that wasn't setup properly.

I have never had customer service this good from anywhere... I called Chris and asked for four rims... they where a good prices, easy …

The man at the counter (Kevin may be his name) was extremely rude and made snarky comments to my husband and I about some of the parts we were looking for. Don't reccomend coming here if you're looking for any parts because according to him everything there has been picked over so much, but he can sure as heck order you something "new," like we can't just go home and do that ourselves. If you're looking for a good customer service experience do not come here. He even had the audacity to ask "Have you even ever been to a pick and save before?" We will never be back.

As a experienced mechanic attempting to source a wheel for my vehicle I have to say the service is terrible. I will never call again especially after the 15 min wait time. Not to mention the follow up text I was supposed to receive to confirm that it was the correct part. Don't do business here folks.

Not sure of his name but young man with glasses rolled his eye as I approached him and had an attitude. It would have taken 5 days to get in the part I needed. Ended up going to Price is right auto in Vinton. They were able to get my part in the next day. Also had excellent customer service with them.

Poor customer service. My father (Jason) has been dealing with this company and a gentleman named Mark since August 2020. They ordered the incorrect rim for his truck (due to the fact they were too lazy to come outside and look at the truck …

Worst customer service on the planet. Waited 10 minutes inside with 3 costumer sales reps looking at the computer screens and not 1 time did any of them hello, be with you in a minute, and I even leaned on the window of a salesman and listened to him take 4 calls with me standing right in front of him. I called another salvage yard while standing in thier lobby while waiting and immediately got an answer and the part I needed from the other store. The guys next door at Pic-N-Save are great and are not part of Old Dominion.