Northside Imports Inc

I had a great experience with North Side Imports. I called ahead to order parts and when I came in to pay, Robert was the one who helped me. He was extremely kind, professional, and very knowledgeable. Angie at the checkout counter was also very friendly and made the payment process quick and easy. Later on, when I needed to switch the part, Carlos helped me and made it completely hassle-free. The whole team was amazing, patient, and helpful. The entire process was smooth and stress-free. It’s refreshing to deal with people who truly care about good customer service. I’ll definitely be coming back and recommending North Side Imports to others.

I was looking for parts for my 2021 BMW X4 and every place I called was so expensive that I almost gave up until I was referred to NORTHSIDE IMPORTS. I called and spoke to Robert Lopez, even though it was close to closing he still took the …

Robert Lopez was very professional and made my 1st experience there great. Customer service is top notch. Would definitely be returning for my bmw parts needs. 🤝🏾 …

It’s always a pleasure buying my auto parts. I been a customer for many years when the name was Finish Line. The customer service has always been great. I a appreciate Robert Lopez he was very patient and knowledgeable with me specially being a woman 10 stars for him. Northside continue to hire employees like Robert Lopez. Thank you

Let’s start with the phone system. I called multiple times. No answer. That’s not a front-desk issue — that’s a protocol issue decided by people higher up. And let’s be real: this clearly isn’t the first time this has happened, which means leadership knows about it and has chosen not to fix it. Now the parts system. Being told that parts are “ordered” or “on the way” but having no timeline at all is not a system — that’s guessing. That tells me money is being spent without real tracking or accountability, and customers are expected to just wait and hope. I live 20 minutes away. I made a 40-minute round trip for something that could’ve been handled with a simple phone call — if anyone had picked up. In Miami, time matters. Traffic matters. Nobody has time to burn because internal systems don’t communicate. This is what happens when leadership builds processes without thinking about real customers. Until upper management fixes communication and inventory transparency, people will keep wasting time and leaving frustrated — and that falls squarely on the people at the top. Don’t respond with your fake response that you truly going to do something when we know you won’t. Just want to leave my review in peace.

I had an excellent experience at Northside Imports. Robert Lopez helped me out and made the whole process quick, smooth, and efficient. He really went above and beyond to make sure I was taken care of, and I left feeling confident …

This place is the go too for European car parts. Everyone here are knowledgeable and friendly. They make the difference. Robert Lopez provided the best service for me when I didn't know what to do. I am grateful.

First time doing business with North Imports, great customer service and hospitality. Robert Lopez was my salesperson who was very attentive and helpful. Highly recommend this business !

Sales Rep. Robert Lopez provided excellent customer service. He was knowledgeable and assisted me with the correct auto parts. I highly recommend this location. Price wise very reasonable.

Robert Lopez provided me with good service when I visited and when I called. Parts and expertise were provided with proper guidance. I would recommend Northside Imports and their team to anyone with a foreign car.