LKQ Preferred Auto

Rude people! You might as well go to one of the you pull it’s in Little Rock if you good customer service!! 0/10 recommend

I turned my core in on December 15 and now it's January 5 on still no check for my core has come in.

I called them to see if I could get an ac compressor and mentioned that this is my first time reaching out so I don't know how it works when it comes to getting parts from LKQ. The guy who answered the phone seem to be in a foul mood. Was …

I would’ve given it 5 stars if the guy that just rudely answered the phone 3 minutes ago wouldn’t have been so rude and condescending. I’ve always had to call for parts for my husband and never had an experience like today. Started questioning me rudely and told me his name and that I needed to introduce myself, that I was calling the sales at LKQ I understand that but there is a way of asking or saying at least “whom am I speaking to?” Or something like that. But instead he said here in Arkansas we introduced ourselves first I apologized for my rudeness and not giving him my name as soon as he picked up the phone but I did say “hi, I am looking for a part for a ford F-250” he literally stopped me more than a couple of times. Asking where I was calling from, told him from where, if I had bought anything there before, if I had called in from another number which I proceeded to try and explained I had and yes I had another number and that I was ordering for my husband because I was trying to help. He wanted an account to which they have never ever asked that before and I don’t usually keep at hand because I’ve never been asked that. Requested my husbands name then he proceeded to give me an address, had to give him mine till the point I got exasperated and just like he was asking pony black and rudely I asked him if he was going to help me and see if they had the part so I could tell my husband to go buy it in person to which he responded in rudely and condescending manner that he was just trying to help me and making it easier for me but hey oh well. And I quote. Asked me for make and model somehow he understood everything I said until then so I then pass the phone to my father which he is the one that needs the part and my husband is the mechanic, he was also very rude to him. I do not understand why companies as this have people with such poor customer service. I completely forgot the name of the gentleman that always helps me and always been treated by him not only kindly but with patience and respect. I understand we are all humans but sometimes if you are mad about life do not take it out on other people, specially if you work in sales and customer service. I don’t know if it was because of my accent or he literally though I was an scammer but at the end of the day I didn’t need that type of treatment just because I didn’t say hey this is so and so and I need this and that. I’ve always been ruled by do not do to others what you don’t want those others to do to you or you get what you give and unfortunately this was not what I was giving or expecting. And yes I’m completely aware that I’m complaining on this person but it’s not personal. I myself worked more than 10 yrs in sales and customer service and I was always polite, let the customer voice their concerns or listen to what they were looking for to understand what their needs were. Even when the customer or person was Blatantly rude towards me I never lost my composure, not only because they are a customer but also because I was trying to de-escalate the situation or the issue and be able to help them like they should’ve in the first place because some of them where coming from the same branch at another location and they were more than frustrated because they got a sales rep or customer sales rep like the one I got today. How do I get in contact with a supervisor? Because he told my dad to just go to Walmart. All I know is he when he told that to my dad he spoke in Spanish. So frustrating just found out his name is Phillip.

Man I tell you what i used to do a lot of business back when it was preferred now it's switched over to LKQ customer service is terrible nobody ever answers the phone doing business with them is a pain in the butt it's not even worth your time to call because you know nobody's going to answer the phone plenty of other salvage yards to do business with goodbye LKQ.

I ordered a cluster gauge for my truck with a Tran temp but I didn’t receive what I paid for. Not only did I not receive the part that I ordered but my refund is going to take 7-10 business days which is way to long. There quick to take your money but take forever to give it back

Great people, great and fast service! They knew what information to ask me about the tire rim I needed and got me one that was decent for a nice price in comparison to what I would've paid for a new one. Even gave me a good recommendation on who to get it changed out with! Great place for used auto parts!