LKQ North Virginia

They must get commission these people are rude as hell! They hang up on you or put you on forever hold. Seems as though they only want to serve shops because you push 3 as the menu states and then when they find out you're not a shop they either place you on forever hold or hang up on you. The first guy was really rude and just hung without saying anything the second one was Willy although he wasn't as rude he still transferred me somewhere else when he could have simply taken care of me DONE HERE! They left me on hold till they closed. Hope you get shut down cos it's obvious the owner doesn't care he has done absolutely nothing to change anything by the looks of the reviews!

Best place to order parts Very very reliable excellent parts , you should know what you ordering they will give you exact part matching with your car VIN I have been ordering for last 18 years never got Disappointed

This place lacks customer service. In all the time I've ordered parts from this place nobody communicates over the phone that it's 6 months or 6k warranty. They just mention 6 months warranty. The manager then tells me it's mentioned on the …

-5⭐️ is what they deserve. This company is a fraud! They sold me a transmission that they never had and wasted my time for almost three weeks!! The sales manager is the cherry on top. Go to a local junk yard instead of wasting your time doing business with this people. After lots of arguments the only thing they will do is a refund. The lady lady called SHELLY in sales department doesn’t know the difference between Hyundai and Lincoln transmission. DO NOT GET ANYTHING FROM THIS BUSINESS!

Right now they're not at the top of my list because they lied. I asked them repeatedly are they sure they can get my part in on the day they promised. Called for my part and guess what? It won't be here til Monday. Surprise surprise. I …

We attempted to order a wheel for a customer and was told the wheel was on the truck to be delivered on a Wednesday, told the same thing on Thursday and again on Friday. When we tried to actually find out where the wheel was and when it would really be here, it was virtually impossible to get someone on the phone and when we did all of the information we got was conflicting and no one really seemed to have any idea. There overall customer service is horrible, and it would appear that no one there really has a clue what is going on. I would advise purchasing parts from any other parts dealer.

Bought Engine Installed IT Didn't Work Asked For A Refund Or Exchange They Said We Didn't Install It Correct So No Warranty This IS Stupid, worst customer service. They will tell you that you have 6 months warranty but when when its messed …

The people on the phone are decent but they never seem to get the right part delivered. Almost feel bad for the drivers doing big deliveries and wasting gas. Only if they could somehow figure out what part is ordered and what part is being shipped.

Called them and immediately they found part for my car and told me it would be available at 4pm. Got of work and got there an hour early and it was ready to go. Customer service was 100%, even the gentleman at the counter answered all my questions. Will definitely be going back for future parts...

Would like to give a "Shout Out" to Chad Bullock and his Team at LKQ located in Dumfries, VA. They have provided great customer service. Totally recommend this place. They are very professional in what they do. We found the part we needed, and for a great price. Once again totally recommended. Thank You Chad and your entire TEAM!