LKQ Norfolk

Just had the worst experience with this company. Ordered a differential to my shop Wednesday December 6th. Was told I should have it Friday or Monday at the latest. Tuesday I reached out because the differential still had not showed up, and was informed the first differential was no good and I will have it Thursday. Thursday came and went no differential, reached out Friday and was told it would be there Monday no matter what. Monday came and went and Tuesday called again and was told it would be Wednesday, they had a truck break down. Wednesday driver showed up with the rear end and was in a super rush and was not pleasant to say the least, and before he unloaded found out the paperwork was wrong and there was no warranty, when we paid extra for the extended warranty. While trying to get this all situated with the sales department the driver just leaves without saying anything taking the rear end we had been waiting almost 2 weeks for. I reached out the the dispatch manager and she assured me I would have it Thursdays, called to check in after lunch was told she would call me back soon with an eta. Never received a call back and called again after 4 to see what the deal was and was told the driver would not be coming today and due to the holiday and they would deliver it Tuesday. At this point i have completely lost my mind and told them I was on my way to get it from Gloucester (about 75 mins 1 way) and after a lot of back and forth they agreed to leave the rear end outside somewhere I could get it after hours. So i finally got it after having to go get it and when I asked for a discount through management due to all these inconveniences, I was told there was nothing they could do for me. So I paid the invoice and told them I would never buy anything from them again, WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do yourself a favor and do not purchase from them if your in any sort of urgency of getting your part on time, or unless you can go pick it up yourself!

DON'T DO IT...this is not even the last place I would purchase anything from. Brought an engine from here, had it put in my truck and it never made it out of the shop. It was smoking like crazy when they started it and put a hole in the …

I showed up a little too soon to pick up an engine I ordered through eBay. It can be funny to just show up there, luckily I had been before a few years ago so I had an idea at least. I spoke with an older gentlemen and he had no idea about my eBay order.. but he was able to call Beth up front for me. Though I waited around a little while, Beth was extremely helpful and was able to "rush" the processing and I was able to leave with my engine the same day. They made me feel like they actually cared by saying things like "well the customer is here and waiting" Definitely important because I don't have many week days off to pick up but I learned my lesson if I would've just bought it there instead of eBay I wouldn't have had that problem

Reckless drivers!!!!! Driving 18 wheelers and cross over 58 with out stoping just drive across and hope others stop. …

Chris is awesome! For some reason the lobby is still closed but he is easily reached by phone. I purchased two parts in the past 3 days and he has been very courteous and on time. Much cheaper than buying from a parts store! OEM part for a third of a remanufactured part WITH A 6 MONTH WARRANTY

Stay away from this company!!!! I did spend $1800 for a transmission plus I Spent $1000 for labour . The transmission was still bad. They don’t even want to take responsibility and rude when u call them,

Could be a great experience if the front desk person was also not actively taking Call Center calls while trying to talk to customers. Went to pickup the parts but did not work on my car last time. Parts I tried previously with different issue worked great and decent price.