This business is trash when calling in, their call system shoves you to a random person that's not even available 90% of the time and just shove you to a hold when they have 40 plus other employees willing to take a call. Once they finally pick up, its a game to get you off the phone asap aka they don't listen to the colors, interior trim packages just "yeah man i got one here, have it to you in a day or two" then when it shows its NEVER right. Do yourself a favor and order from a local company like Buckeye Auto in Columbus. This company clearly doesn't care, just care about selling and not customer service.
No communication, doesn’t pick parts in time. Doesn’t let you inside the building when you pick up the parts so you just sit outside like a wet dog they don’t want in the house, all the while not even giving their customers a bench too sit on. The worst customer experience I’ve ever had at any shop or store by far.
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Jordan Garver
7 months ago
The delivery driver, Christopher, was completely rude to me. After I notified him that the paint products went to our paint shop, not the shop he was currently at, he said “don’t you have a forklift?” I tried to get him to drop it at the paint shop again, and he gave me more attitude “I picked it, wrapped it, and delivered it, you can take it on the forklift”, against our request, he dropped it, said a few curse words to me, and drove the truck like a bat out of hell out of here. This is completely unacceptable and unprofessional, and if he doesn’t like his job, maybe he shouldn’t be there.
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Randy Keefer
11 months ago
The purchase was not ready for pick up when promised. It took 3 calls and 10 days to get the order cancelled after having to get the part elsewhere. Will never do business with them again.
Poor customer service door was locked, wasn't allowed in
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Danniel Mukombo
4 months ago
Engine and transmission 2019 jeep Cherokee 4wD limited
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bobby campbell
11 months ago
The wrong part was pulled and when I took it back for a refund was made to stand outside in the heat
They don't allow anyone in the building
Spoke to Ricky on the phone about a part I'd purchased (it was used, broken, and unuseable by the way)! He was extremely rude (interrupting, wouldn't let me get a word in etc.) and hung up on me but did answer my question (sort of).
I called last week(1/10/2023) to get a price on a re-used engine to purchase for my GMC. the man I spoke with said he would call me back, but he didn't. I called again today, and this new man said that they don't speak to just consumers and that I would have to place my order online. He was very rude and short with me, it's almost like he didn't want to talk to me and now didn't have to talk to me. What about the people that don't have internet access, how you plan to help them? Had high hopes, but I'll go to some other place. Thanks but no thanks.
been buying here for over 20 yrs service has been terrible lately
