MIAMI, FL SALVAGE OUTLET
Keystone Automotive - Miami
3.9(238 reviews)
Last updated: June 3, 2026
Last updated: June 3, 2026
Keystone Automotive - Miami is an auto parts store, functioning as a primary source for used auto parts, located at 11701 NW 101st Rd, Medley, FL 33178. Operating mornings from Tuesday through Friday, this facility serves the Miami area. Based on Google Maps data, it holds a customer rating of 3.9 out of 5 stars from 238 reviews. Customers often note the availability of parts for various vehicles and the knowledge of specific staff members. However, many reviews also point to challenges with phone service, order processing, and general customer interactions.
Keystone Automotive - Miami typically stocks a range of used vehicle parts. They often carry parts for various makes and models, with Carlos Cribeiro specifically noting finding parts for his Ford Truck, even for older models. This suggests a broad inventory that includes drivetrain assemblies like engines and transmissions, body panels, electrical systems, and interior trim.
Located in Medley, FL, Keystone Automotive - Miami primarily serves the greater Miami metropolitan area and surrounding communities. With delivery services available, customers in nearby towns can also receive parts directly.
Customer feedback for Keystone Automotive - Miami shows a mixed experience. On the positive side, reviewers like anaya cyan, Carlos Cribeiro, Jabari Hudson, and Alma Hidalgo frequently praised specific employees such as Luz and Gustavo Hidalgo for their helpfulness, product knowledge, and friendly demeanor. Carlos Cribeiro also highlighted having parts in stock, even for older trucks, and competitive prices. However, a recurring theme in many reviews, including those from Dhaige' H, Kenneth Emmanuel Torres, Omar Montano, Jovanni Pinero, Jodi-Ann Reid, and Rafael Diaz, involves significant issues with customer service. Complaints range from calls being disconnected or unanswered, slow service, staff being distracted by personal phones, errors in order processing, and a general lack of professionalism. Jovanni Pinero also mentioned that some prices were close to dealership rates.
Keystone Automotive - Miami operates from Tuesday to Friday, with hours from 8:30 AM to 12:00 PM. The facility is closed on Saturdays, Sundays, and Mondays. Customers can purchase parts via in-store shopping, arrange for in-store pickup, or utilize their delivery service. They accept major credit cards and debit cards for payment.
Lot Advisory: Always verify the fitment and condition of used parts upon pickup or delivery. Confirm your order details before finalizing any transaction to help avoid processing errors.
| Property | Details |
|---|---|
| Address | 11701 NW 101st Rd, Medley, FL 33178 |
| Direct Phone | +18004328013 |
| Operating Region | Sourced from Miami, FL and neighboring towns |
| Part Source | Cost | Fitment & Quality | Warranty |
|---|---|---|---|
| Used OEM (Keystone Automotive - Miami) | $$ (Very Low) | Perfect — Original factory fitment. | Exchange options may vary. |
| New Aftermarket | $$$ (Medium) | Good — Minor modifications might be needed. | 1 to 3 years. |
| OEM Dealer New | $$$$ (Highest) | Perfect — Original factory spec. | 12 months. |
Customers can purchase parts through in-store shopping at their counter. You can also place an order for in-store pickup or arrange for parts delivery to your location.
Does Keystone Automotive - Miami buy junk cars?While specific details about their car buying process are not available, as an auto parts store operating within the salvage industry, it is common for such businesses to acquire vehicles for parts harvesting. You would need to contact them directly for information on selling a vehicle.
What is the warranty policy for used parts?Used parts typically come with limited warranty or exchange options. It is recommended to inquire about their specific return and exchange policy at the time of purchase to understand the terms and conditions.
Find other salvage suppliers in our nationwide auto scrap yard directory.
3.9
Based on 238 Google reviews
Dhaige' H
5 years ago
Reps hung up the phone on me 3 times, you would think that the calls are being disconnected, but their doing this purposely to other people who tried calling as well. How do i know? because my brother tried calling multiple times as well. …
Kenneth Emmanuel Torres
11 months ago
The guy at the front desk is an absolute joke, they need to fire him, he doesn’t take his job serious, mumbles when he talks to you, that’s when he feels like talking to you, processing my order and would stop just scroll on tiktok, and spent like a minute or 2 thinking how he was going to respond to a tiktok he was sent. I don’t know about the quality of the products yet but best believe I won’t come back again from that pathetic customer service.
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Omar Montano
4 years ago
Very UNHAPPY ordered parts for a client payment was taken out of my account and because of incorrect invoicing by rep money was returned alongside part. Now client won't get car for maybe another 5 days and money won't be back for another 5 days no call to inform me of mistake no nothing
anaya cyan
6 years ago
I was there in November and there was a lady and man who were born to do this they had great personalities and were very helpful and knowledgeable which was great because I had no knowledge of car parts. The wait time was the only downfall it took over 20 mins for my mirror but the two employees made it all worth it.
Carlos Cribeiro
10 years ago
I purchased my parts there for my Ford Truck, and for my surprise they'd had them in stock! ...impressive since my truck is not a late model, so .. a good WOW for that. And last but not least, they DO have great prices. Also, I have read …
Jabari Hudson
6 years ago
My parts lady Luz is the best she’s so charismatic and knows her stuff. The service is a little slow when you pick up but the guy is polite and the wait is worth it for the quality parts and seeing Ms. Luz when she stops by to say “Hey Hun how are you”
Jovanni Pinero
7 years ago
Bad customer service, slow workers, the person taking my order was on the phone the entire time and made errors while taking my order. Prices are not that great as they are very close to dealership prices in certain cases. It took me about an hour to finally get everything done when it should have taken 15 minutes or less. I will not be buying from this company again.
Jodi-Ann Reid
10 years ago
This is by far the WORST customer service I have ever encountered from anywhere. I've called three times so far trying to get a price on a part for my vehicle. The first time, before I was even telling the person who answered what type of …
Rafael Diaz
12 years ago
Customer service is horrible. There is never a person available to answer the phone. If (a very big if) they do answer the phone, they are very short with you and treat you like a no body. I could not get the headlight that I wanted from them. Had to go somewhere else. Would not recommend.
Alma Hidalgo
6 years ago
I had the pleasure of getting my parts from my favorite Gustavo Hidalgo, he is always polite and ready to help! This company is in good hands with his services.