Keystone Automotive - Detroit

Location is inconvenient. Staff turnover seems to be an issue. Difficult to get 100% assurance parts are American made.

LKQ or keystone is same .Second time here.Nice people, fast unloading .. bathroom available inside… overnight parking I think it’s OK .

I dealt with Leslie, sales representative who said my parts would be ready Friday at 9am. I ordered the items on Wednesday. I came to the shop to pick up my 4 wheels but was told they still need to pull the parts and find my parts. The guy in the front, Alex was really helpful and I feel bad that he has to deal with all the madness but he did locate the 4 wheels I ordered. Overall, just expect a long wait to get what you want and be willing to have patience.

Great place to go to find parts for your vehicle, and they're super affordable. I am very satisfied with the inner front fenders that I purchased for my '05 Jeep Grand Cherokee! I definitely know I'll be coming back here for anymore parts I may end up needing. The service was also fast and friendly.

Take my advice & never order from this company. My husband ordered a part from them the person that took the order ordered the wrong part then we had to wait an additional 3 days for the right part to come back only to get that part & it …

I have purchased parts here before without issue but now if you are not a large shop they won't even answer the phone and when they do, they are less than helpful. I called the private customer line, waited on hold for 20 minutes with an idiot recording blaring in my ear non stop and then the person that answered was not helpful, nor kind and informed they didn't have the part. I called back, pressed the button for a repair shop line, and within less than a minute was told they had the part. When asked where I was calling from I told her I was a private shop they told me I had to call the other line. I'm not calling back......

They moved from here, but my review stands: Found what I needed locally, saving days of down time and hundreds of dollars. Place is professionally run both at the desk and the warehouse. Hours are not the most convenient, especially since parts don't break on a schedule. Every independent shop should have this place on their radar.

DONT WASTE YOU HARD EARNED MONEY HERE!!!! SAVE YOURSELF THE TIME AND STRESS😡😠😡😠😠😠 …

Terrible service. Had to wait on hold to find out information about a part for literally at least an hour. Then after getting through, the operator/salesman essentially claims they can't do anything to verify the part is the correct one. The specific part I was looking for has 2 versions, easily identifiable by simply looking at a sticker on the back, yet for some reason LKQ chooses not to post this information on their website, and nobody can walk back to look at it. How does a company expect someone to purchase their goods if you can't even verify you're buying what you want? But they will take out the part for you if you physically come in, so people who live many states away, no chance. Not sure how there is enough time in the day to walk back and grab the part if I show up physically but not if I don't. If this is general LKQ policy, then it's a company wide problem, not just this specific store. Generally, you would think a company's policies should adhere to common sense and be in the interest of generating more sales, not less.

Takes a long time, around 15-20 minutes to even speak to a sales rep. Was marginally helpful, but wasn't very forthcoming with any information. The time I spent waiting to check on availability of my part, I could have ran down there myself and spoke to someone face to face.