Jack's Salvage & Auto Parts

Not sure where the reviews about bad customer service are coming from. I called in and my call was answered promptly on the first try. They called me back with the part availability within the timeframe they had said they would, and I paid over the phone and reserved the needed part the same day. Everything I bought was waiting for me at the entrance when I arrived, and I was even proactively offered a look at the donor car in the yard despite it being pretty close to closing time, so I was able to grab a few small useful bits on my way out. I live in eastern Maine so I was kind of wary about making the drive based on the other reviews, but I called Thursday afternoon and was driving away with the parts Saturday morning and everything came as it had been described on the phone. I wouldn't have any reservations recommending this scrapper to others.

I was looking for a radio 2012 avenjer spoke to a woman, she said she'd check and call me back. She did call me back and it was the right radio and it was a good price. I would definitely deal with her. Unfortunately I never got her name

Jack treats you fair! Easy transaction. Call before you go, tell them what you have, they'll be ready when you arrive!

Horrible customer service. I’m a used car dealer that has a dealership down the street from then and i use to buy parts from them all the time and i never return anything. Purchased a Volvo xc90 radio from Jacks . Came to pick it up and it …

I haven't actually done business with this place but they seem to be professional and courteous. I have not entered their lot, but I did call them to request a junk of my car that I needed done today. The operator I spoke with made it seem like I would be receiving the service today. She said, "Okay, we'll give you (amount) for the car. I'll have the driver call you before they arrive." -- I waited 2 hours and when I called back, another receptionist / operator told me they were fully booked today and they weren't able to do it. The earlier conversation had implied they'd be able to do it today. It simply wasted my time and didn't get business done, and I wish they had told me that to begin with. They weren't unprofessional, just unreliable and wires got crossed when I needed an ASAP service which they seemed to neglected to tell me was not possible, but told me I'd "expect a call from the driver." I ended up calling another junk removal service and they'd said they'll be able to do it today. I have nothing against Jack's Salvage but my review on this company needs to be reflected for others trying to get a job done ASAP and need forewarning on the type of unclear and unorganized communication they have with potential clients. I'm sure I would have been 100% happy with their service if they had actually provided it.

Very good customer service. Friendly and helpful. Went out of their way on more than one occasion to help me get what I was looking for. This most recent visit made it even more clear to me that they are not like the rest.. another yard had …

The female costumer service lady was very rude when she called to inform me that I forgot a document. She had not said anything to me for 15 after the transaction happened while I waited for my ride. The management was very helpful and nice when I returned with the document.

They upcharge you for having a higher trim model than the car your picking parts off of. Basically if you go here tell them you drive a base model unless the parts are different. Also they make you buy the whole steering column for a steering wheel even if the airbags deployed, they won't seperate.

Brian at Jack's is fair and honest. He took the time to listen to me because I'm not a mechanic and he went above and beyond to try to help me with a transmission issue. Got transmission from Jack's and it functions perfectly . Everyone was professional and nice at Jack's. I'll definitely do business with them again in the future.

When ever you need parts Jack's is the place to go. They have not let me down since I started buy parts about 4 yes ago. The customer service is great.