Fenix Parts Chicago (Previously Stafford's Auto Parts)

This place use to be Stafford Auto Parts. It was a great place with great service. I use to buy a lot from them. It is now Fenix and has been for awhile. They are absolutely pathetic. Wrong parts, poor delivery times, no returned calls, I think I've called them for the last time.

Very rarely do I leave negative reviews. This may even be the first one. I own a dealership in WI and called to purchase a hard to find hood in specific color that they had. I was transferred to someone who was supposed to take my information in order to create a wholesale account so I could purchase the part. I got a voicemail and left a detailed message. Two days pass with no return call so I reach out again. This time I provide my email address and information directly to someone on the phone. Two more days pass with no email so I call a third time. This time, within 5 minutes, they finally send the email over to set up the account so I can order the hood. But I was informed the hood was sold to someone else one day ago, yesterday. My only other option now is ultimately paying twice as much for a different color hood and having it repainted the right color. I was practically begging them to sell me the hood for an entire week and due to the ball being dropped twice in a row it was sold to someone else. Only reason for 2 stars instead of 1 is the woman on the phone the third/final time was very pleasant and helpful and actually sent the sign up email. I'm sure they sell lots of good/useful parts here, but so far my experience with them has been frustrating.

Don’t believe their expected delivery days, they also do not answer phones for quite a while, it’s almost like your business does not matter. Then someone will grab the order and say don’t know what happened, etc. always a mess

Tom is honestly the best! Before I knew about tom, I was ordering from Fenix every once in a while. To be honest, the service I was receiving before was way too slow and unreliable that I had discussed with my employees potentially finding …

Where do I start? Staff is dishonest and when called out they like to play victim. I have tried for a week now to check the status and location of the part I ordered AND PAID FOR and they are now tell me that I never ordered anything and it’s only “saved as a quote” in their system, but 2 days ago when I called and checked the status of the order they told me it would be a day late and even gave me the exact order number, make, model of vehicle and who the order was for. When I called them out for lying to me they said to “stop accusing them of lying” and to “deal with the sales rep that took the order, it is not my problem” their behavior is disrespectful and disgusting DO NOT BUY YOUR PARTS FROM HERE THEY WILL SCAM YOU. For your own good don’t.

AVOID SELLER DAVE BRILL! I had one of the worst experiences buying car parts here. I ordered a hood for …

Good and honest parts and prices. Shout out to Tom who has helped me at my previous job with ordering parts, honestly one of the easiest to deal with unlike some other auto part stores, always helpful, giving good prices, and understanding of circumstances and expectations of the parts we order, even when returned. Looking forward to working with him more!

I had a great experience working with Tom Evans at Fenix Parts. He is professional, knowledgeable, and went above and beyond to ensure I found exactly what I needed. Communication was clear and timely, and the level of customer service was …

Invoice number 2136203. Bought a grade A no damage front bumper assembly (not cover) for a ford explorer. Was called and told it came in, and "looked great". I drove 300 miles to go get it, and it's completely unusable. Grill is removed tabs where it's mounted is cracked. lower grill is cracked. Multiple scrapes through the paint. Several cracks in the lower portion of the bumper. Completely unusable. I'm upset that it was let to go through quality control, and nobody thought to question all the damage before calling me. Wasted $134 worth of fuel, and tolls, to go get it. Shame on me for trusting the person on the other end of the phone. I wasn't rude or mean to anyone, I just walked away in disbelief. I called the sales manager (justin), and he apologized, but nothing more. I can ignore the time wasted to drive down, but the $134 worth of tolls and gas is really a thorn in my side.

If you want to get parts and actually have the guy find them, then you need to go see Tom at Fenix. Every other yard always says they will call me back and never do. Tom has always been straight up and legit with locating whatever I need. And pumps, motors, transmissions. Things are smooth when I deal with him.