E & J Used Auto Parts

I would give 0 stars if I could. Avoid this place at all costs. They sell broken products and then act like it’s not their problem. When you try to use the warranty, they only give you options that benefit them, not the customer. After reading the reviews, it’s obvious I’m not the only one they’ve done this to. Don’t be fooled by how “professional” it looks it’s all fake. If you’re reading this while you’re there, walk out IMMEDIATELY. Absolutely terrible. 0/10

I should have read the reviews prior to ever buying from here. If I could give this scam hole a no star review, I would. I drove 3 hours, purchased a used engine at the agreed price from a prompt email quote, phone call follow up. After arriving and making payment I waited over an hour to have it loaded. The engine appearance was poor, and looked very rough! However Jenfrey seemed trustworthy after we had a some good talk through a language barrier about business and “trust”. I mentioned the accessories, externals, and leaks looked bad. He said from what I could understand, you just switch it over to your own. Ok. I didn’t draw any conclusions from the appearance of the engine, drove 3 hours home, trusting it ran well which was most important to me. I spent countless hours, removing, and replacing with my personal good or new externals from my engine along with thoroughly cleaning the unbelievable thick grime off the engine, also replacing every external gasket, and seal, water pump, thermostat housing. There was white builders caulk on the valve covers from someone attempting to seal oil leaks, and the knock sensor wire was completely melted and also replaced (overheated at some point) the engine was then installed and started and when brought to normal operating temperature, it became very low on power and weak. also discovered an oil leak between the head and cylinder (cyl 6). Which was dripping, burning on the manifold. This was most concerning. After follow up contact and poor communication with emails, phone calls with “the warranty department” . They requested video of the issue, and explanation. I finally received a phone call regarding a warranty replacement. A day was chosen and arranged so I could remove the engine first . I had to also remove all of my personal, good or new externals off of this trash engine prior to bringing it back for a replacement. I drove 3 hours back to receive my replacement. After initial contact when I arrived waiting 20 minutes , then showing my receipt, receiving an updated one. I was prompted with multiple “20 minutes waits” by multiple employees. Everyone of them said “20 minutes” and then “20 more minutes” I waited patiently. I was eventually then directed to have the return trash engine removed from the back of my truck through the gate, and the replacement loaded.i noticed the replacement engine hanging from the forklift and I was then asked where the intake was? Then another worker started taking parts off the replacement engine. I had brought the parts originally purchased on the engine with me in a separate box and showed them ,since why the hell would I bolt on all the trash parts it came with since what they gave me on when the engine was trash anyways? This was time wasted on top of time wasted. Does my time not matter? Clearly it doesn’t. They then prompted what I assume was the warranty department employee outside . She explained to me they could not accept the engine being returned in the condition it was in and I would have to pay to cover the parts that weren’t assembled on it. I could not believe what I just heard? I drove 3 hours to return a trash engine I was sold after investing countless hours of traveling, labor, cleaning, installing, and replacing parts to make this engine worthy ? I don’t get upset often, however this really hit deep. It was just plain wrong! THIS IS BAD BUSINESS!!!!! I then closed my tailgate and proceeded to drive 3 hours home with the trash engine they originally sold me. They will respond to this, however, you have been warned. I don’t know how this business stays in business with these practices.This is by far the worst of the worst. I trust people, however they have lost mine. I am completely mind blown. Lesson learned, spend the extra money, buy a new or remanufactured engine, rebuild yours or buy somewhere with better reviews. My mistake is that I looked at the overall reviews. Do business elsewhere.

We bought an engine for a Promaster. To our surprise, when we went to assemble the engine, several parts were broken and the engine would not make a complete rotation by turning the crankshaft. We contacted our salesperson and we did not …

I called ahead and spoke with Armando about a part for a 2012 Hyundai Genesis and clearly explained that I needed the pressure fluid pump located in the engine bay. I made sure to be specific because I was driving an hour there and an hour …

The absolute worst place to deal with. 3 transmission and still it's wrong. This place needs to be looked at by the bbb. The absolute worst. I've been without a vehicle for 5 months dealing with these ppl. Insane.

⚠️ BEWARE OF THIS PLACE – THEY ARE A SCAM ⚠️ I normally don’t write reviews, but this experience was so bad I feel like I have to warn others. I paid $2,500 for a transmission, and right away they took it back the very first day, saying they had 7 days to find me a replacement. I trusted them and waited, but that was the biggest mistake I could have made. For an entire week, I called every single day. And every single day, I was told, “it will be delivered today.” Those promises were nothing but lies. After seven days of being strung along, I was left with nothing no transmission, no delivery, no refund. They kept my $2,500 and gave me nothing in return. To make matters even worse, their customer service is absolutely horrible. Whenever I called for an update, they would either hang up on me, yell at me, or talk to me in a rude and dismissive way. Instead of trying to help, they treated me like I was the problem for simply asking about the product I paid for. That is no way to treat a paying customer. What makes this situation even shadier is that this business is run under a fictitious company name with no real owner anywhere. That means there’s no one to hold accountable, no manager to talk to, and no way to resolve issues when they take your money and disappear. It’s set up to protect them while leaving customers like me with no options. This isn’t just bad business it feels like outright fraud. They take your money, make false promises, and then hide behind a fake company name. Please, do yourself a favor and stay far away from this place. Don’t waste your hard earned money like I did. Go to a legitimate, reputable business that stands behind their word, treats customers with respect, and actually delivers on what they sell.

Thank you to E&J Used Auto Parts for helping me find the correct transmission for my car! I had gone to a few other places nearby, and they gave me the wrong part, but E&J got it right the first time. I really appreciate the extra effort they put in to make sure I got exactly what I needed. Don’t pay attention to the negative comments — these people will truly go the extra mile for you. Their mechanic, Ramon, is excellent, and the representatives are just as great. Highly recommend!

Terrible customer service, incorrect parts, staff is not knowledgeable and after shipping you an incorrect part, they say no refunds, so if you value your money and quality goods and service, steer clear of this place 0 stars.

This business engages in deceptive practices. They attempt to sell parts that are different from what was requested or needed, fail to deliver proper service, and then avoid communication when follow-up or a refund is requested. Customers should exercise extreme caution before engaging with this company.