CarZone Shepherd AUTO PARTS

Mary gave me a hard time to have my vehicle towed to another location and when I was finally able to tow it out they over charged and making excuses for everything. I was charged over $1000 in fees not including the days it was there and towing. I paid over $2000. I should have read the reviews on this place before making the mistake of having my vehicle towed there. This place is an auto parts and do not give you the correct receipts. They do things illegally and try to cover their wrong doing.

Employees are pretty nice people went twice to get parts for a car that no one had in closer to me, call a bunch of places around Pasadena , South Houston , and Alvin and no one had a Mini Copper Countryman , but Car Zone Auto did have that car they were very helpful , decent price too

Scammers, Liars, Crooks!!! Do not take your car to these people either location because they are connected. These people have given me the worst anxiety and chest pain dealing with them. They lied to my Adjustor and said I refused to pay my deductible and that I agreed for certain things not to be done in exchange, that never happened. For a 5 day job these people had my car 35 days for a 5 day repair. It was explained that it took so long because I.C.E raided their facility and most of the workers were detained. ( shady business) They keep refusing to give me a detail receipt and Mary keeps lying and causing confusion. Took my car elsewhere only to see major damage still from the accident. Save yourself the hassle and go elsewhere!!!!!!

Worst experience ever Left my vehicle there as they said they would take care of it. Insurance paid and even did a supplemental payment. Everytime i went to pick the truck up some …

Super good service and fast response. Thanks Mary for helping me with all the process and answering all my questions. Mary was super polite and explained me the process of my car repair and didn't take that long for the repairs. Thank you for you help.

I have my car repair at the shop and it was a go experience. The service good and fast. They are friendly a nice to us. I recommend this place. And I go back for any off my cars repairs.

Really great shop they do really good work awesome people great price I well keep send my car over if you need mechanic work or paint work bring your vehicle over trust me there work is amazing.