Auto Parts R Us

The worse customer service! They very unprofessional and big liars! They sale bad motors at high prices. Refuse to make situations better so they lie to keep your money for items with warranty. I paid 2500 for a bad motor and they making up excuses why they canceled the warranty. Do not do business with these people.

This is a Response to Angelica Locke’s review, lady purchased a used engine from us for her Buick Verano. She did not get a license shop or actual shop to install the engine, the mechanic she chose to install the engine she purchased from us, left her in a high dry situation. She notifies us that she is having trouble with the car, we tell her to bring the car in and we would take a look. Upon inspection car had pre existing electrical fuel issues. Issues that caused her original engine to go out. These same engine computer issues washed the rings on the engine we sold her. Oil pan was slap full of gas. We decided to help her out on the engine and replace it. So we did just that. We have been tremendously working on the car, replaced the engine, test drove the car and the engine ran amazing. Mind you we didn’t charge her for any of this! We just wanted to help her out and get her back going. We decided to try a used engine computer and we were having issues getting it to program, so we had to order a new engine computer. This is all we were waiting on. She calls the shop today and said she is coming to get her car and we tell her ma’am we can’t stop you from getting your car, but if you drive it with it dumping to much fuel it will void the warranty. We need a little more time, we have it very close, let us test drive it some more. She pulls up demanding her car we have her car out front ready for her, she stands out front of our business with other customers and kids cussing everyone of my employees, and making a scene. We tell her several times ma’am please get in your car and leave, you wanted your car you got it, we tried helping you. She would not leave… Eventually her family/friends pull up, we call deputies to get them off the property. She didn’t pay $2500 for the engine she paid $1900 something. She called us a bunch of liars, had no remorse for our 14 year old family member we was trying leave and go see about that was being air lifted, from a bad atv accident. We didn’t bill her for labor, any extra parts, or another engine, that a shade tree mechanic she picked ruined. Because they wouldn’t stop driving it! We’ve always went above and beyond to satisfy and take care any and everybody, at the end of the day it don’t matter if you are local or out of town, we’ve always strived to do more than satisfy our customers. I can honestly say out of all my blood sweat and tears we’ve put into this business, me nor my employees have ever been disrespected like that. I hope you take her review with a grain of salt. I promise you, from the bottom of our hearts we tried more than enough to satisfy this woman. Once you show us that level of disrespect and have no remorse for us trying to leave and shut the gate after hours to get to our family member, we will not tolerate it. Please remember just because you buy a engine and install it, it doesn’t fix all the other on going issues with you car. Thanks - Auto Parts R Us