Auto Parts Albany

NO STARS !!!! YES U HEARD ME! LET ME START BY SAYING CUSTOMERS REALLY RUN THE BUSINESS BC W/O US BUSINESS WILL BE CLOSED AND NO CHECKS WILL GENERATE FOR THE EMPLOYEES! OMG JUNE 20th I place an order for a motor spending about $2000 per transaction at place this order but the representative they need A place of business where they could deliver it but before that, I had to go inside the office and present ID/debit card. Wtbs The motor was supposed to be delivered the following Wednesday, but later was delayed and as I called that Wednesday, they told me the last scan for it to be received was in NC, I live in Sav, as of Wed it’s not here. Add the tracking down it never got scanned when it was received. So therefore, I am a delayed. FYI, I extended a rental car until that Sunday. At speaking with a representative Bridget, who initially took my order in payment. FWD it’s week 2, I now have to extend the rental car again due to me not receiving any motor. The truck tried to deliver it on one day, but I notified them that the shop does not open until 10 and I was told that their routes could start as early as 7 AM WITH THE GENIUSES DIDN’T THINK IT WAS FIT ENOUGH TO ALLOW DELIVERY AFTER THE TIME I GAVE THEM. Went into the office and spoke with the operator of the Savannah office, Chris and of course He was very nonchalant and nasty trying to determine things that do not concern him, After dealing with the attitude and nastiness and sassiness, of a what looks to be a 5,5 man🤣 im about 5,9 female. As the discussion took place, there was another taller gentleman standing by the door, and I asked him not to stand behind me. PERIOD! All last week after dealing with the local office, I reached out to the Atlanta office. Christine is the boss of Kriss. Well I guess she is too important to receive calls but at the end of the day she had him call me After I left a voicemail for her to call me. I WAS GONNA WRITE A REVIEW ANYWAY, BUT HER ACTIONS TOOK THE CAKE. This is a prime example of failed customer service. They called themselves refunding me $125 of $1969 ish , Hell, clearly, I’m not even worth 40%. And as I stated before, they are very nonchalant, as if they did not drop the ball multiple times, even trying to deliver it. BUT IF I CAN HELP IT I WILL NOT BE A CUSTOMER AGAIN!!!! I will get a rental and go pick that bihh up myself compared to what I experienced/ Entered if my time has no value. And extended cost that occurred. Motor delivered a APPROX 7/2…, Now I’m waiting for them to pick it up so that I can receive my core and let’s see how that goes!!! This stuff comes with warranty. I have been asking for paperwork and still have not received that either.