When I first took the position of parts manager, I was hesitant to ever use Knox Auto because of the salesman I first did business with. In fact, I would purposely order a more expensive used part from another vendor just so I didn't have to deal with him.
However, I am glad that I gave Raja Fahad a try, because he has been above phenomenal. Raja is quick to respond to my emails, he fills my OpsTrax orders within minutes, and he is always at his phone ready to do business. If there is ever an issue, such as ETAs or labor credits, he is always ready and willing to work with me in order to find a solution. Very professional and I hope to continue our business relationship going forward.
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Jimmy Cuthbert
4 months ago
This is a review all the while holding myself accountable for not reading the paperwork. I've done tens of thousands of dollars of business with these people throughout the past few years and recently bought a transmission at the end of 2025. I did not read the warranty paperwork because I felt we had established a pretty good business relationship. The warranty paperwork read at the bottom, and I quote, read details on reverse side ". There was no other side to the receipt that I had for the transmission, it was blank. Instead of holding the garage Bay hostage with my car waiting on a new transmission, we removed the transmission to return it with paperwork and was told that I should have read the warranty stipulations that read I needed to leave the transmission installed and provide a video of the codes that the failed transmission was throwing. Again, there was no reverse side to my warranty paperwork. I called multiple times weeks before the warranty was to expire as I was asked to, and never received a return phone call. I never wanted a refund but would have at least liked an operative transmission for this car. I know they will not notice my money not being there, but I will never spend a dollar here a day in my life
I purchased an Audi engine from knox on eBay, and even though it turned out to be the wrong fit for my car they handled the situation incredibly well. Instead of shipping the wrong engine they immediately informed me of the incompatibility and went above and beyond to help me. They provided me with detailed technical information and even helped me locate the correct engine from another source. Their honesty, professionalism, and knowledge really stood out. Highly recommend them for their integrity and outstanding customer service!
Haven't actually purchased anything there, but I make several deliveries and everyone is always real polite and nice and get the truck unloaded fast
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Alexander Velez
a year ago
Beware if you’re ordering an interior part or seat. I ordered a heated and cooled leather seat for a Cadillac only to find it sitting in the rain with other seats. Not only was it soaked but it looks like who ever pulled it just yanked the …
We purchased a 1.6L engine with low miles and a great warranty. Installed this weekend without issues. Thank you for a great engine and great customer service.
My teenage driver had a fender bender and needed a pearl white rear passenger door for his 2013 Altima. There was some slight miscommunication about what color I needed, but by the next day they had the right color door waiting on me. The color matched perfect. They have an impressive operation here and I'll definitely be back whenever I need a replacement part. Door marches perfect and looked like a new one.
Bought a 2010 Mercury Grand Marquis wheel from Knox on their eBay site. It arrived quickly and as described. They had fair prices for the parts. Based on this experience, I would use them again as needed.
They are very accommodating and parts are a great price definitely if you need parts look no further than knox auto parts because I know If I ever need a part again first place I'm going to look is Knox Auto parts. Absolutely great people. Thank you knox auto parts for helping bless you ❤️🙏🏼 …
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Valerie Bunch
8 months ago
Whit is unprofessional and unhelpful. Good luck being able to reach him with questions. Take your business elsewhere.
