Acre Auto Parts & Sales

It's a couple of days later and I'm still furious! To make room for a new (used) car I decided to get rid of a possibly fixable car that meant a lot to me even though wasn't worth a lot of money in it's current state. Now I'm short some money and extremely mad at myself that I got convinced of something I know wasn't true. The guy picking up the car told me the catalytic converter was missing. He kept pointing at an area under the middle of the car where there was a wide pipe like a resonator or muffler and said that's where the cat should be. I knew that wasn't right but having so much on my mind I couldn't remember why that was wrong. I was getting close to looking in the right area for the cat when my phone battery died in the bitter cold, all while he was telling me I was looking in the wrong area. The car was now on his truck and I needed less projects and more room, so I reluctantly took the lower amount from him for the car. Unfortunately it was well after the car was gone that I remembered where the catalytic converter was, and that I had seen it and it was original and still there. On that car the cat is very forward, up a bit and near the exhaust manifold. Actually the easiest way to see it is looking under the hood behind the engine! (something I see the driver doing on the doorbell camera video!) As a result of this bad deal, I ended up canceling the car purchase from the dealer that suggested Acre for picking up my old car. Oh, and the guy picking up the car said I should be very happy with what he paid because it was far more than he would normally give for a car without a catalytic converter! Wish I had checked the reviews before I called, instead of assuming they were good based on a car dealers recommendation. I see several similar stories in the last twelve months, so apparently the negative reviews are not changing anything.

For this company I dealt with Keith and it was a very pleasurable experience they showed up after making the offer for my car they came and picked it up they were very professional they were very fast I caught him mistake when I did my …

Ron was my Driver. Very nice and cooperative. Honest about everything that was going on and helpful. He drove to Flint to pick up my junk car and communicated the whole time.

Monty came out and picked up our 2014 Traverse that was totaled after hitting a deer. Good job young man, completely appreciate you kindness and professionalism. If you have a junk car or are in need of parts, give them a call.

Spoke to Monty and arranged a prompt pickup for a car damaged beyond repair due to a run in with a deer (due to the value of the car, it wasn't worth repairing or filing a claim). What started as a good experience - Great communication, good price and fast pickup - quickly changed. We needed the car picked up same day since it was at a location other than our residence, and we had to have it moved that day so we were happy when they said they could do this. Upon arrival, the driver informed us they would have to pay us less than the agreed upon price, due to the catalytic converter not being original. We bought the car with less than 20K miles from a dealership - it was a GM Certified used car. The car has 130,000 miles and we have NOT replaced this part. We were not in a position to argue as we had to get this car moved ASAP and we are not auto techs, so we took the lesser amount, trusting what they told us. Upon looking at online reviews and the BBB website (which I should have done first - so my bad), it seems we were not the first people this has happened to with this company. I called Monty the next day to express my displeasure with their poor business practices, and he was rude and unapologetic. I even asked him if a catalytic converter would go bad 10-20K miles and he said not likely. I told him about the reviews I saw online and BBB and got very defensive - Simply stating - "no one forced you to sell your car to us". While true, they knew we were in a vulnerable position since we had to get the car moved that day. Please beware of this company. Caller ID says "Waterford Auto Parts & Salvage" and also listed under "Acre Auto Parts & Scrap". They probably will make a lot of money off my car...We trusted them and feel we got scammed. I did inform Monty I would be filing a BBB complaint as well as giving a negative online review.

They were fast and friendly but cut my quote in half when they showed up. My issue is they promised a price without asking about anything. 600 delivered/550 towed turned into 300 in the end. I felt scammed. They always go straight to the …

They're scammers. You call them and they offer you $500 to $600. They come to your house, see the car, and say, "I need to take some pictures." Ok go ahead, Then they tell you “I have to call my boss”, and the person on the phone (the Boos) says, "Look, I'm offering you this amount of money," much less, and why? Because the catalytic converter is aftermarket, the rims aren't original, and a whole host of other issues. They try it to me, I recommended them, and they did it to my mother-in-law and a friend. It's a way of trying to take advantage of you. Be very careful with these crooks.

this business gave us plenty of windows for broke car pick up, and arrived early in that window. The driver was courteous and went to the job efficiency. the car was loaded,the agreed to market price was payed- in cash- and the title exchanged. zim zam zoom appreciated job well done! 💯% recommended, thankyou …

As a business owner, reliability and accountability matter. Unfortunately, Acres Auto in Waterford seems to operate without either. …

KEITH WAS GREAT! He called, he set up payment amount and time to pick up car. He was on time cash in hand!! Very nice man. I will definitely be doing business with them again. !!