Ace Pick A Part - U Pull It

Don’t let the negativity in the reviews stop you from visiting this salvage yard. I had a very good experience here as a first time customer. The entrance and exit to the yard is very easy to navigate and the people in the office were very pleasant to deal with and very helpful. The yard is easy to walk through. I came on a nasty rainy day and it was still dry enough to walk around no problems. The cars are in neat rows and organized well. The prices were very fair. I will shop here again.

Good morning, I honestly don't know the criteria you use for selling used parts, but it's also necessary to apply common sense. The first problem was that I finished disassembling the part at 5:15 pm, and when I went to pay, they told me …

Staff was extremely nice. I had a bunch of questions as this was my first time visiting this particular yard. Fair prices for the items I pulled. They have a web page with the row for each vehicle listed (no inventory for parts so you do have the potential that the item you need was already pulled.)

Very horrible experience so they took money from me a mission to get in and it was close time. I was told to walk up front because they were closing, and they never allowed me to pay for any of my stuff not only that they went in my toolbox …

Its a SCAM! This company does not update the photos on the website. I showed up, and paid a $5 entry per person and it was all for NOTHING! The vehicle was completely gutted and should not have been on the website! Then when I told them there was nothing for me to take, they made excuses! I hope the $10 gain was worth the bad review!

My first time at Ace pick a part. Started out as a good experience but ended as a disappointing one. I was looking for a bumper for my son’s 2015 kia Optima , I found it and pulled it off an 2013 . I paid $109 for a bumper that was cracked and a fog light . When I got home I learned the bumper was the wrong fit. I asked the gentleman who was suppose to replace Jt if he could exchange it. Well he said he took it and they couldn’t do the exchange at that time .later that day he got upset over a disagreement about when he’d be paid and he took off leaving the bumper on my drive way. Without the receipt .i knew i needed it yo exchange but i had faith the people there would understand and allow me to exchange the part. Once again the repairs are for my son . My son who’s in the United States Arny and was so excited to hear I was fixing his car . Now I’ve wasted hundreds on a hustling mechanic and a bumper I can’t even exchange. The guy that sold me the bumper said “ We can’t prove you bought it last week.” WHAT! you sold it to me. Even the girl who takes the money remembered me. Now my son will hear how frustrating my experience was while he’s defending the nation . Everyone’s not trying to hustle a junk yard.. Sorry ACE I won’t ever come back there again nor will I send anyone . I suggest using another junk yard who understands the value of customers.

Worst staff and management, they don’t work with the customer at all they only care about is there money. They stole $120 from me and I still don’t have the right part for my car. They gave me the wrong list of car that match my car and …

Good place for parts and prices. I've been going here for several years now. They need to bring back the 1yr membership/VIP. 4☆ from me.

Needed to replace a window in my daughters car. When I checked in they asked what kind of car. Then told me exactly where I could find one. We were leaving with a new window in way under an hours time. And it was reasonably priced! I’ll definitely be back.

Disappointed with my recent experience at Ace Pick A Part - U Pull It in Jacksonville, FL. I purchased a part that turned out to be non-functional. Instead of a refund, I was only offered store credit — even though they used to issue refunds just a couple of months ago. The real issue is that I needed a part specifically from a 1992-1999 Mercedes-Benz SL500, which they do not have in stock — and they have no idea when or if it will show up. So the store credit is basically useless to me. I even found the same part for a lower price on eBay. To make matters worse, the employee at the front desk handed me a list of four-door S-Class Mercedes vehicles, trying to convince me that these were SL500s — even though the SL500 is clearly a two-door model. It’s frustrating to deal with staff who don’t know the basic differences between models. Buyers, be assured you will not get your money back! This is an obvious SCAM!