Last updated: June 3, 2026

103 Used Auto Parts is a local auto parts store located at 4895 E 10th Ct, Hialeah, FL 33013. According to Google Maps data, this business has a customer rating of 2.6 out of 5 stars based on 237 reviews. Customer experiences are varied; some have reported positive interactions with staff like Roxana and Raul, praising their affordability for services like engine installation in heavy-duty trucks and efficient windshield replacement. Others, however, have expressed significant dissatisfaction, citing issues with rude customer service, particularly from the woman handling phone inquiries and office interactions. Concerns also include parts being sold defective, price discrepancies between phone quotes and in-person visits, and a restrictive return policy that only offers store credit without clear prior disclosure.
103 Used Auto Parts serves the Hialeah area and surrounding communities within Miami-Dade County, Florida. While specific towing or delivery radius details are not publicly available, their operations typically cater to the local South Florida region for parts sales and onsite services.
Overall, 103 Used Auto Parts holds a 2.6 out of 5-star rating from 237 Google Maps reviews. Customers like Philip Wolcott lauded the shop for professional engine installation in an F-450, fair pricing, and friendly staff members Roxana and Raul. Miguel Quintero also reported a positive experience with windshield replacement and helpful customer service. Conversely, a significant number of reviewers, including Latasha Brown, Kathi Alvarez, Michael Hager, Mariana A, marquiece ogburn, Alex Fernandez, and Alex Gomez, detailed negative experiences. These often involved allegations of rude and unhelpful staff, particularly the woman in the office or on the phone, price changes upon arrival, and the sale of non-working parts like transmissions and alternators. Several customers expressed frustration over difficulties with returns, mentioning a policy of store credit only, without clear communication at the time of purchase.
Purchasing parts at 103 Used Auto Parts typically involves in-store pickup from their Hialeah location. They operate Monday through Friday from 8:30 AM to 5:00 PM, and on Saturdays from 8:30 AM to 1:00 PM, remaining closed on Sundays. The business accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.
Lot Advisory: Customers should confirm part compatibility, pricing, and the exact warranty or return policy (including options for refunds vs. store credit) directly with the staff before completing any purchase to avoid potential misunderstandings.
| Property | Details |
|---|---|
| Address | 4895 E 10th Ct, Hialeah, FL 33013 |
| Direct Phone | +13056878527 |
| Operating Region | Sourced from Miami, FL and neighboring towns |
| Part Source | Cost | Fitment & Quality | Warranty |
|---|---|---|---|
| Used OEM (103 Used Auto Parts) | $$ (Very Low) | Perfect — Original factory fitment. | Exchange options may vary. |
| New Aftermarket | $$$ (Medium) | Good — Minor modifications might be needed. | 1 to 3 years. |
| OEM Dealer New | $$$$ (Highest) | Perfect — Original factory spec. | 12 months. |
Customers can purchase parts directly at the store during business hours. The business offers in-store pickup for used parts. It is advisable to call ahead to confirm availability and pricing for specific items.
Does 103 Used Auto Parts buy junk cars?While not explicitly stated, businesses specializing in used auto parts often acquire vehicles for their salvage value. It is recommended to contact 103 Used Auto Parts directly to inquire about selling a junk car, vehicle towing, and required paperwork.
What is the warranty policy for used parts?According to customer feedback, the warranty and return policy for used parts at 103 Used Auto Parts may vary and has been a point of confusion for some buyers. It is essential to ask about the specific warranty terms, return options (refund vs. store credit), and any testing procedures for parts like alternators or transmissions before making a purchase. Customers have reported issues with defective parts and limited return options, making pre-purchase clarification essential.
Find other salvage suppliers in our nationwide auto scrap yard directory.
2.6
Based on 237 Google reviews
Philip Wolcott
2 months ago
Thank You 103 Used Auto Parts !! Had an amazing experience with this shop, they were able to handle the complete job of removing & installing a new engine in my F 450 tow truck. Affordable prices!! Pleasure to work with Roxana and Raul, very knowledgeable and friendly staff. Would highly recommend their mechanic shop. A+++
miguel quintero
4 years ago
Left very happy with a new windshield and no more water leaks👍🏼👍🏼 really good customer service, all the employees are super nice and friendly, the manager went the extra mile to help me, In and out quick, clean establishment. …
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Latasha Brown
10 months ago
I buy from this a used transmission and I pay $2,000 the transmission don’t work and they don wanna take any responsibility for that and I have warranty they still your money be careful with this people 👎👎👎👎 …
Kathi Alvarez
2 years ago
Woman that answers phone is very rude and disrespectful. We paid for a part, were told to come back the following day to pick up. When we called to ensure part was ready to pick up, I was told no. Now its day three and we show up and part cannot be removed. Again, woman in office was extremely rude in front of other customers! Got my refund though, never coming back here again.
Michael Hager
4 years ago
Called this place three times and can never get any clear answers. I offered the stock number they show for it and they never seem to want it. The women I spoke with seemed as if I was more a bother than a paying customer. It' as if they …
Mariana A
a year ago
Never go to this place. They tell you a price by phone and when you go the tell you a different price. The service sucks and the owner is extremely rude and disrespectful.
marquiece ogburn
2 years ago
These folks all bout money and very rude. When I call about drive shaft they clearly told me the metal ones are 500 and the aluminum are 300. So when I pull up to ask for the aluminum they flip the prices. SMH Go else where
Alex Fernandez
2 years ago
Lady on the phone only understands Spanish …I’ll give it to her she tries but is very rude and honestly I don’t believe she knows or cares what yourr asking for ..it is easier for her to say no then actually do any work
Alex Gomez
10 years ago
Do not buy anything from this store. I just purchased an alternator for my truck, I specifically asked them if they are tested and the man at the counter said yes they are, he even said just bring it back it you have any problems. I made the purchase and installed the item roughly 3 hours later. When we started the truck the alternator was DOA. I called 103 used auto parts and spoke with them explaining that the item was not in working conditions they said to bring it in but they where closing in 15 min, I went to my local auto parts store and purchased a brand new alternator and had them test the one purchased at 103 used auto parts only to further confirm that it was not working at all. The following morning I stopped by to return the defective item, I asked for my refund and they said no store credit only, I proceeded to ask when was this explained prior to purchase and they just shook their shoulders. I have reached out to my financial institution and I have requested to file a complaint and start a charge back given the fact that this establishment failed to display any sort of return policy. In the state of Florida " Retailers that don't offer refunds must clearly display this fact at the place of sale. Failing this requirement, customers may return goods for a full refund within 20 days of purchase." I will go back and try to give them another chance at making this right as I feel everyone deserves a second chance but we shall see what they say.
isa mora
7 years ago
The worst place to look for autoparts. I called first to see if they had the bed for my pickup truck and they said they …